Classify text

The Classify Text step takes an input string and assigns it to one of several categories you define. It is useful for routing, tagging, or filtering content.

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You need to enable AI to use this feature.

Example use cases

• Categorising customer feedback as Positive, Negative, or Neutral.
• Sorting incoming support requests into Billing, Technical, or Account.
• Auto-tagging product descriptions by department.

Inputs

• Text (required) - The text you want to classify.
• Categories (required) - A list of possible categories (e.g., “Bug Report”, “Feature Request”, “Other”).

Example