Messaging channels

Use this page to deploy an agent to external messaging channels after Agent chat is working.

Agent chat is the recommended first deployment path. Slack, Microsoft Teams, and Discord are optional channels for users who need agent access in existing chat tools.

Before you start

Make sure you have:

• A working Agents config
• A saved agent with a connected AI model
• An agent set live (status Live)
• Agent chat already validated in App Portal

Link requirement for external channels

Before a user can chat with an agent in Slack, Microsoft Teams, or Discord, they must link their messaging identity to a Budibase account.

Use /link (Teams also accepts link) in the channel conversation to start linking.

If a user sends a normal message before linking, Budibase sends a private link prompt and guides them through account linking.

Recommended rollout order

1. Enable and test Agent chat
2. Configure one external channel
3. Run end-to-end tests in that channel
4. Add additional channels only after the first is stable

Available channel guides

• Slack
• Microsoft Teams
• Discord

Important endpoint note

Budibase channel webhooks are validated against the production workspace route. Use the endpoint URL generated in the deployment UI, and do not replace the workspace segment manually.

Related guides

• Agent chat
• Agent building 101
• Agent testing guide